‘Free’ iTAD debate continues, Jan Smith (CEO EOL IT Services) highlights her concerns….

Jan Smith, chief executive of EOL IT Services – an ITAD firm that has been operating since 1996 – claimed the press we-pay-you outfits are currently enjoying is a setback to the progress the industry has made in recent years.

EOL IT Services is one of 27 UK ADISA members, alongside such names as SCC, Sims Lifecycle Services and Hamilton Asset Management. All subject themselves to rigorous inspections and spot checks.

“This business is not about what I can get for my old kit,” Smith said. “IT directors today are aware their jobs are on the line if they do not deal with the right organisations. If anyone is suggesting this business is all about money, they are off their trolleys.

“It has taken me 17 years and cost me a huge amount of money to get to where I have got as I want to be taken seriously.

“For many years, the sector really needed to grow up and professionalise – and it has, in part due to ADISA. We have noticed that local authorities are rewriting tenders.

“Fifty to 70 per cent of our scores are still based on pricing but we have started to see them ask for us to be ISO approved and we are also seeing ADISA on the list of prerequisites.

“This [kind of story] devalues what we have worked so hard to achieve.”

Smith said that although EOL IT Services often ultimately returns money to the client, those switched on to the dangers would never expect a cash return as a matter of course.

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